What Counts as a Garage Door Emergency?
Not sure if your situation needs urgent service? Here are the most common emergency calls we get:
Broken spring — You heard a loud bang in the garage. Now the door won’t budge. This is the #1 emergency call we get. Our techs carry a full inventory of spring sizes on every truck, so most spring replacements are done in under an hour.
Door off track — The door looks crooked, jammed, or is hanging at an angle. Don’t force it — this can cause more damage or create a safety hazard. We’ll realign the tracks and replace any bent or broken hardware on the spot.
Car trapped inside — You need to get to work, pick up your kids, or make a delivery. The door won’t open, and your car is stuck. This is the call where our 3-hour response time matters most.
Door won’t close — Your garage is wide open, and you can’t secure it. This is a security issue, especially overnight or when you’re leaving town. We can get a tech out the same evening if you call before 8 PM.
Snapped cable — The door dropped suddenly or hangs unevenly. Cables work alongside your springs — when one snaps, the door becomes dangerous to operate manually.