FAQ – Frequently Asked Questions
Here you’ll find answers to the questions we get asked the most about garage door repair and locksmith services.
General Questions
What areas do you service?
Our service area ranges from the Greater Portland Metropolitan area through Salem.
Do you offer any warranty?
We offer a standard 90-day warranty on service / labor with optional warranties covering the parts we replaced for up to three years.
All garage door accessories have 14 days warranty from the day of purchase.
All keys and lock accessories have 14 days warranty from the day of purchase.
We offer 14 days warranty on Rekey & Ignition Repairs.
Garage Doors Repair Questions
Do you repair and replace garage doors?
We offer all types of repairs, as well as new garage door installations.
How often should I service my garage door?
A garage door should be serviced annually.
Why won’t my garage door open?
There could be an issue with the garage door spring system. A broken spring or cable could cause the door not open.
Why does my garage door reverse when I try to close it?
The garage door may reverse if the sensors obstructed.
How do I measure my garage door?
You can measure the garage door opening by measuring the width and height. This is followed by measuring the side room which is the distance from the sides of the garage door to the wall. The headroom is measured by measuring the space between the top of the garage door and the ceiling. Lastly, you would measure the backroom, which is the distance from the top of the door opening to the back of the wall of the garage.
Garage Doors Springs Questions
How long should my existing springs last?
Springs typically last about 10,000 cycles, or 7-10 years depending on maintenance and usage.
My garage door has two springs, but only one is broken. Should I replace one or both springs?
We recommend having both springs changed out. The second spring would have completed the same amount of cycles and is ready to be changed out. The difference in tension between the new spring and the old spring could cause issues such as the old springing breaking when tensioned and your garage door being unable to balance properly.
What areas do you service?
Our service area ranges from the Greater Portland Metropolitan area through Salem.
Do you repair and replace garage doors?
We offer all types of repairs, as well as new garage door installations.
How often should I service my garage door?
A garage door should be serviced annually.
Why won’t my garage door open?
There could be an issue with the garage door spring system. A broken spring or cable could cause the door not open.
Why does my garage door reverse when I try to close it?
The garage door may reverse if the sensors obstructed.
Do you offer any warranty?
We offer a standard 90-day warranty on service / labor with optional warranties covering the parts we replaced for up to three years.
All garage door accessories have 14 days warranty from the day of purchase.
All keys and lock accessories have 14 days warranty from the day of purchase.
We offer 14 days warranty on Rekey & Ignition Repairs.
How long should my existing garage door opener last?
Your garage door opener should last about 10-15 years, depending on maintenance and usage.
How long should my existing springs last?
Springs typically last about 10,000 cycles, or 7-10 years depending on maintenance and usage.
My garage door has two springs, but only one is broken. Should I replace one or both springs?
We recommend having both springs changed out. The second spring would have completed the same amount of cycles and is ready to be changed out. The difference in tension between the new spring and the old spring could cause issues such as the old springing breaking when tensioned and your garage door being unable to balance properly.
How do I program the garage door opener to my vehicle?
There should be instructions with your vehicle that can provide this information. If you are not able to program the opener to your vehicle, we provide this service as well.
Should I repair or replace my broken garage door opener?
Depending on the issue with the opener, we could recommend replacing it. The cost of the repair could at times be comparable to the cost of replacing the opener itself.
Why is my remote not working?
The remote may not be working if the battery in the remote is dead, if the remote is faulty or if there is an issue with the garage door opener.
Why do I have to hold my wall button down for the garage door to close?
There could be an issue with the sensors. They could be obstructed, misaligned, have dirty eyes or loose wires.
My garage door is very noisy when it opens and closes, what could be the problem?
Your garage door may need some maintenance. It may require some lubrication as well as some other light adjustments.
Do you perform on-site estimate for new garage doors?
We do provide on-site estimates for garage doors. We provide same day and by appointment estimates.
What are the different types of garage doors that you offer?
We offer standard steel garage doors, as well as wood, aluminum and custom-built garage doors.
What colors are available for new garage doors?
Garage doors can be ordered in standard white as well a range of colors and styles. Each manufacturer has their own selection and options. You are more then welcome to stop by our shop and look at color samples.
How do I measure my garage door?
You can measure the garage door opening by measuring the width and height. This is followed by measuring the side room which is the distance from the sides of the garage door to the wall. The headroom is measured by measuring the space between the top of the garage door and the ceiling. Lastly, you would measure the backroom, which is the distance from the top of the door opening to the back of the wall of the garage.
Should I purchase a garage door with or without insulation?
We recommend installing insulated garage doors, especially on double car garages. Insulated garage doors will keep you warmer in the winter, cooler in the summer and will absorb accidental damage to the back of the garage door. Non-insulated garage doors tend to get dinged and damaged quite easily as there is no protection behind the steel door.
Am I able to use my existing opener with the new garage door?
Yes, your existing garage door opener will work the new garage door.
How quickly can my garage door be replaced?
Depending on the size and availability, we can replace a garage door same day or next if needed. If the door size is a custom-built door, we would install it the day after we receive the garage door from the manufacturer.
Garage Doors Openers Questions
How long should my existing garage door opener last?
Your garage door opener should last about 10-15 years, depending on maintenance and usage.
How do I program the garage door opener to my vehicle?
There should be instructions with your vehicle that can provide this information. If you are not able to program the opener to your vehicle, we provide this service as well.
Should I repair or replace my broken garage door opener?
Depending on the issue with the opener, we could recommend replacing it. The cost of the repair could at times be comparable to the cost of replacing the opener itself.
Why is my remote not working?
The remote may not be working if the battery in the remote is dead, if the remote is faulty or if there is an issue with the garage door opener.
Why do I have to hold my wall button down for the garage door to close?
There could be an issue with the sensors. They could be obstructed, misaligned, have dirty eyes or loose wires.
My garage door is very noisy when it opens and closes, what could be the problem?
Your garage door may need some maintenance. It may require some lubrication as well as some other light adjustments.
New Garage Doors Questions
Do you perform on-site estimate for new garage doors?
We do provide on-site estimates for garage doors. We provide same day and by appointment estimates.
What are the different types of garage doors that you offer?
We offer standard steel garage doors, as well as wood, aluminum and custom-built garage doors.
What colors are available for new garage doors?
Garage doors can be ordered in standard white as well a range of colors and styles. Each manufacturer has their own selection and options. You are more then welcome to stop by our shop and look at color samples.
How do I measure my garage door?
You can measure the garage door opening by measuring the width and height. This is followed by measuring the side room which is the distance from the sides of the garage door to the wall. The headroom is measured by measuring the space between the top of the garage door and the ceiling. Lastly, you would measure the backroom, which is the distance from the top of the door opening to the back of the wall of the garage.
Should I purchase a garage door with or without insulation?
We recommend installing insulated garage doors, especially on double car garages. Insulated garage doors will keep you warmer in the winter, cooler in the summer and will absorb accidental damage to the back of the garage door. Non-insulated garage doors tend to get dinged and damaged quite easily as there is no protection behind the steel door.
Am I able to use my existing opener with the new garage door?
Yes, your existing garage door opener will work the new garage door.
How quickly can my garage door be replaced?
Depending on the size and availability, we can replace a garage door same day or next if needed. If the door size is a custom-built door, we would install it the day after we receive the garage door from the manufacturer.
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Oregon CCB # 194109
Washington License # DLGARGD820CF
D&L Garage Doors & Locksmith
A Division Of Guy Group LLC
DBA D&L Garage Doors | DBA D&L Locksmith.
